Integrated Omnichannel Retail Management
Powering more than 2 150 retailers in 85+ countries
iVend Solution Diagram
iVend – Data sheet
Global Path to Purchase Report
Retail Omnichannel Experience
Customer Loyalty Management
Enterprise Class Solution
Enhanced Shopper Experience
Online / Offline POS
Omnichannel Retailing
Click and Collect Experience
Reporting and Analytics
iVend Integrations
iVend Retail supports API based plugin support for integrating with a multitude of enterprise applications.
iVend APIs are discoverable endpoints that allow third party systems to interact with the underlying components directly without having to understand complex code and proprietary mechanisms of service discovery and invocation.
The API framework conforms to SOA (Service Oriented Architecture) principles and fully supports SOAP (Simple Object Access Protocol) payloads in the universal XML web services protocol. Thus, customers can leverage upon existing technologies and platforms of their choice to integrate their enterprise or back office systems with iVend Retail.
Move beyond processing transactions, to empowering experiences that increase sales
Product Features include:
- Point of Sale & Checkout: Execute quick transactions with custom branded, user-friendly terminal interfaces
- Seamless Payments: Multiple payment types supported; Secure credit card authorisations; Cash management; Receive payments on account; Print payment receipts
Business Benefits include:
- Improved Customer Experience: iVend POS transforms the point of sale into a point of service, with features that enhance the shopping experience
- A Single Stock Pool for Better Inventory Management: Inventory management is a key omnichannel challenge and accurate allocation and replenishment are critical to customer satisfaction
Transport your in-store environment via any Android or iOS device
Product Features include:
- Easy to Install: iVend mPOS gets easily installed on a mobile device like any other App
- Strong Security And Remote Support: Easily review the number of transaction voids, line item voids, cancelled and suspended sales for loss prevention
Business Benefits include:
- Sell anywhere, anytime: Increase sales from flexibility to open temporary pop up stores or provide service at off-site events, even without an internet connection
- Multitude of Payment Methods: In addition to cash, debit, credit, store credit, gift cards, loyalty points, coupons or digital offers, NFC enabled mPOS devices make it easy to implement and process mobile wallets such as Apple Pay, Android Pay and Samsung Pay allowing consumers to use smartphones to pay for goods and services.
Build a loyalty program that keeps your customers coming back
Product Features include:
- iVend Loyalty Portal is a secure, web based portal which allows retailers to easily set up and manage multiple loyalty programs based on customer purchases or activities
- Redeem loyalty rewards against new purchases
- Inform customers about their rewards balance via email, text message, online
Business Benefits include:
- Make your brand the destination of choice at the start of the customer’s shopping experience or trip
- Build traffic, conversion rates and transaction size
- Gain complete insight into customer behavior and buying patterns
- Access customer data to optimise planning and retail operations
The simplest eCommerce solution for brick-and-mortar retail
Product Features include:
- Seamless Integrations: Full integration with iVend Retail management suite allows for real time inventory and customer data sharing plus integration with back office ERP / accounting applications and physical retail chain
- Safe & Secure: Securely manage online payments, keeping customer data safe and PCI compliant
Business Benefits include:
- Reach New Customers: Additional revenue stream at an minimal investment; shopping carts can persist over a defined number of multiple site visits
- Enhance Shopping Experiences: Uniform shopping experience for seamless customer interactions across geographies, meeting needs of on-the-go customers
Send digital coupons, offers and loyalty cards to any smartphone user
Product Features include:
- Easy to Deploy: WYSIWYG template designer, email designer and comprehensive set of APIs support integration to 3rd party POS
- Custom Designs: Send customized email messages along with Passes in color schemes and logos in line with your brand standards
Business Benefits include:
- Enhanced Customer Engagement: Offer only timely and relevant communications, boost social media exposure and gain new customers
- Flexible Integrations: Fully integrates with iVend Retail management suite and works alongside any existing third-party POS system via APIs
Gain actionable insights into your business performance
Product Features include:
- Available Reports: Sales (by channel, store, sales associate and transaction); Margins and Promotions; Products and product groups; Basket and affinity analysis; Inventory consumption and status; Customers and customer segments; Payment methods and trends; Loss prevention alerts; Analysis by attributes
- Reporting Capabilities: iVend Dashboards; iVend Report Writer for business users; Reports using Crystal Reports; Query Builder for ad hoc reporting; iVend Web Viewer for viewing dashboards on the Internet or mobile devices; Report scheduler to send standard reports on a predefined frequency
Business Benefits include:
- Strategic Insights: In the short-term, inventory turnover rates with alerts to avoid stock outs. Long-term: detailed analysis of retail transactional data for organizational planning
- Precise Analysis: Drill-Down & Master Filtering or drill-up to view generalized data